Socialtel Granada - Formerly Selina Granada

Good accomodation and nice staff. I hope to stay one more when i come granada

They gave us a room they called a suite, but everything is old and neglected. Here are all the problems we experienced: 1. The shower water flow is extremely weak, and figuring out how to make it work feels like solving a puzzle. 2. There is no hot water in any of the rooms! 3. There is no phone in the room to call the reception. 4. There is no refrigerator in the room. 5. The Wi-Fi connection is terrible. We constantly lose internet access. 6. The neighboring room is so close that we hear every single word they say. The walls are paper thin, and we couldn’t sleep due to the noise. 7. The shared kitchen shown in the photos is permanently closed. 8. During check-in, they asked us to pay for the room again, even though I had already paid at the time of booking. I had to show them proof from my bank account. They made us wait 10 minutes and didn’t even apologize or explain the situation afterward. If I hadn’t shown proof, they would’ve charged me again. Absolutely unbelievable. 9. During check-in, my girlfriend and I had 4 bags. I was carrying everything. The staff walked us to the room but didn’t even offer to help with the luggage. Not even once. 10. The service is extremely poor and insincere. The staff seem uninterested and unfriendly. I regret spending my money on this hotel. It’s one of the worst experiences I’ve had, and I absolutely do not recommend it to anyone!